– Seminar objectives review, expectations and scope.
– Interview attendees re their specific responsibilities and needs
– Agreement on focus
– Regulatory requirements for SOPs
– What commitments you make when you put your process in writing
– Consequences of noncompliance
– Review or knowledge check
– Parameters of an effective SOP (scope, length, conciseness, responsibilities)
– Distinguishing good SOPs from poor SOPs
– Practice exercise
* includes lunch break
– Using process excellence tools to create a robust process and procedure
– Brief process excellence exercise using areas of expertise in room
– Pulling out the process from process owners and subject matter experts
– Simulation of interview with stakeholders
– Revision of procedures – avoiding pitfalls
– Brief exercise to revise a process
– Keeping training in mind while writing procedures
– Simulation of a discussion between training and documentation
– Attendee practice
– Knowledge check for day
– Seminar objectives review, expectations and scope
– Review of Day 1 topics, feedback and conclusions
– Relationship between SOPs and training curricula
– Basics of training curricula
– Structuring courses and modules
– Demo of creating a curriculum with existing SOPs
– Exercise in creating training curricula with existing SOPs – breakout groups and flip charts
– Group review
* includes lunch break
– Curriculum completion and qualification to perform tasks
– Special circumstances of systems training roles and curricula
– Demo and practice of evaluating qualification
– Measurement of SOP and training effectiveness (e.g. knowledge assessment questions)
– Tools in Learning Management Systems (LMSs)
– How you as an SOP writer can access these tools
– Exercise in evaluating training data
– Course review
– Questions and feedback
– Knowledge assessment