09:00 AM - 10:00 AM
Session 1

– Seminar objectives review, expectations and scope.
– Interview attendees re their specific responsibilities and needs
– Agreement on focus

10:00 AM - 11:00 AM
Session 2

– Regulatory requirements for SOPs
– What commitments you make when you put your process in writing
– Consequences of noncompliance
– Review or knowledge check

11:00 AM - 01:00 AM
Session 3

– Parameters of an effective SOP (scope, length, conciseness, responsibilities)
– Distinguishing good SOPs from poor SOPs
– Practice exercise

* includes lunch break

01:00 PM - 02:00 PM
Session 4

– Using process excellence tools to create a robust process and procedure
– Brief process excellence exercise using areas of expertise in room

02:00 PM - 03:00 PM
Session 5

– Pulling out the process from process owners and subject matter experts
– Simulation of interview with stakeholders
– Revision of procedures – avoiding pitfalls
– Brief exercise to revise a process

03:00 PM - 04:00 PM
Session 6

– Keeping training in mind while writing procedures
– Simulation of a discussion between training and documentation
– Attendee practice
– Knowledge check for day

09:00 AM - 11:00 AM
Session 7

– Seminar objectives review, expectations and scope
– Review of Day 1 topics, feedback and conclusions
– Relationship between SOPs and training curricula
– Basics of training curricula
– Structuring courses and modules
– Demo of creating a curriculum with existing SOPs

11:00 AM - 01:00 PM
Session 8

– Exercise in creating training curricula with existing SOPs – breakout groups and flip charts
– Group review

* includes lunch break

01:00 PM - 02:00 PM
Session 9

– Curriculum completion and qualification to perform tasks
– Special circumstances of systems training roles and curricula
– Demo and practice of evaluating qualification

02:00 PM - 04:00 PM
Session 10

– Measurement of SOP and training effectiveness (e.g. knowledge assessment questions)
– Tools in Learning Management Systems (LMSs)
– How you as an SOP writer can access these tools
– Exercise in evaluating training data
– Course review
– Questions and feedback
– Knowledge assessment