Duration: 60 Minutes


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Every day, most organizations are faced with some type of problem – from minor to major issues. Having a common problem solving method can help foster teamwork in improvement efforts and projects.

This session highlights the value of the Lean A3 problem solving process for any type of organization. Participants will benefit from instruction on how to use the A3 tool. Consider having your team join you.

Areas Covered in the Session :

  • Problem Solving Culture
  • Lean A3 Process for Communication and Problem Solving
  • Investigating the Current State
  • Exposing Root Cause
  • Setting the Target / Future State
  • Action Planning

Who Should Attend:

  • VP/Director/Manager of Process Improvement
  • VP/Director/Manager of Quality
  • VP/Director/Manager of Organizational Development
  • Leadership Development
  • Anyone leading change


Patricia Morrill is a Project Management Professional (PMP) with certifications in both Lean and Six Sigma Green Belt, and accredited in Evidence-Based Design (EDAC). She is President of PM Healthcare Consulting, LLC, providing coaching, training and consulting services for clients in a variety of industries focused on organizational excellence, change leadership, and risk analysis for decision making. She shares real examples from her extensive experience to illustrate learnings. Patricia is a national speaker and authored a 10-step model for “Process Improvement Strategy Deployment©” published in her 2017 book: The Perils of Un-Coordinated Healthcare: A Strategic Approach toward Eliminating Preventable Harm.