Duration: 60 Minutes


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This course not only looks at root cause analysis through the lens of identifying deficiencies that need elimination but also from the standpoint of how root cause analysis can be used to drive continuous improvement.

Learn why problems keep occurring over and over again and why continuous improvement sometimes seems an elusive concept at best. At the heart of every correction or corrective action, every lean, six sigma and continuous improvement project is one thing – root cause analysis. Root cause analysis is the determination of the root cause (most principal reason) that an event has occurred (or may occur). It is the elimination of root cause through corrective, preventive or improvement action which drives ongoing improvement. This webinar will teach attendees how to determine root cause as well as, how to implement effective corrective, preventive and improvement action.

Areas Covered in the Session : 

  • Determining root cause
  • Deciding on appropriate corrective, preventive or improvement action
  • Evaluating corrective or preventive action
  • The root cause analysis and corrective action process
  • Root cause analysis tools

Who Should Attend:

  • Project and Program Management Teams
  • Operations Management Teams
  • Quality Managers
  • Quality Engineers
  • Safety and Quality Auditors
  • Anyone working in a regulated industry

Course Director: LANCE B. COLEMAN ‎

Lance B. Coleman has over 20 years of leadership experience in the areas of quality engineering, Lean implementation, quality and risk management in the Medical Device, Aerospace and other regulated industries. He has a degree in Electrical Engineering Technology from the Southern Polytechnical University in Marietta, GA and is an American Society for Quality Senior Member as well as, Certified Quality Engineer, Six Sigma Green Belt, Quality Auditor and Biomedical Auditor.  He is also an Exemplar Global Principal QMS Auditor.

Lance is Chair of US TAG 302 – guidelines for auditing management systems as well as a voting member of US TAG 176- quality management and quality assurance. He is the author of  “Advanced Quality Auditing: An Auditor’s Review of Risk Management, Lean Improvement and Data Analysis (Quality Press 2015)” and “The Customer Driven Organization: Employing the Kano Model (Productivity Press 2014)”, as well as many articles on quality, risk management and Lean implementation.

Additionally, Lance is an instructor for the ASQ Certified Quality Auditor Exam Preparatory and FMEA courses.  As Principal Consultant of Full Moon Consulting, he has presented, trained and consulted throughout the United States and abroad.