Duration: 4 Hour


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This two part webinar series will teach attendees how to conduct and document a robust root cause investigation. The tools that will be taught are 5WHYs, Fishbone Diagram, Cause and Effects Matrix, IS/IS NOT and Fault Tree Diagrams. This course will teach attendees how to develop and implement effective corrective and preventive action in order to eliminate the root cause of adverse events, defects or less than desirable present states. Attendees will learn best practices for capturing lessons learned at the end of a project.

Why You Should Attend:

At the heart of every corrective or preventive action, every lean, six sigma and continuous improvement project is one thing – root cause analysis. Root cause analysis is the determination of the root cause (most principal reason) that an event has occurred (or may occur). It is the elimination of root cause through corrective or preventive action which drives ongoing improvement. This course is a must for anyone whose goal is to improve quality and help drive continuous improvement.

Program Schedule:

Module I – (2 Hours)

  • Determining Root Cause
  • Root Cause Analysis Tools
  • Deciding on appropriate corrective or preventive action
  • Evaluating root cause assessments
  • Evaluating corrective or preventive action

Module II – (2 Hours)

  • Conducting and documenting investigations
  • Writing effective problem statements
  • Communicating effectively
  • Report writing and distribution
  • The Root Cause Analysis and Corrective Action Process

Who Should Attend:

  • Quality Departments
  • Product Development Departments
  • Production Departments
  • Manufacturing Departments
  • Engineering Departments
  • Operations Departments
  • Project and Process Engineers
  • Facility Engineers and Managers
  • Quality Auditors

Course Director: LANCE B. COLEMAN ‎

Lance B. Coleman has over 20 years of leadership experience in the areas of quality engineering, Lean implementation, quality and risk management in the Medical Device, Aerospace and other regulated industries. He has a degree in Electrical Engineering Technology from the Southern Polytechnical University in Marietta, GA and is an American Society for Quality Senior Member as well as, Certified Quality Engineer, Six Sigma Green Belt, Quality Auditor and Biomedical Auditor.  He is also an Exemplar Global Principal QMS Auditor.

Lance is Chair of US TAG 302 – guidelines for auditing management systems as well as a voting member of US TAG 176- quality management and quality assurance. He is the author of  “Advanced Quality Auditing: An Auditor’s Review of Risk Management, Lean Improvement and Data Analysis (Quality Press 2015)” and “The Customer Driven Organization: Employing the Kano Model (Productivity Press 2014)”, as well as many articles on quality, risk management and Lean implementation.

Additionally, Lance is an instructor for the ASQ Certified Quality Auditor Exam Preparatory and FMEA courses.  As Principal Consultant of Full Moon Consulting, he has presented, trained and consulted throughout the United States and abroad.