Faculty: Susanne Manz
Medical Device companies need effective metrics and dashboards to ensure they are proactively and consistently meeting the needs of all their stakeholders:
Customers: It is critical to maintain metrics to ensure that your customers are receiving safe and effective products. Metrics that measure and trend product quality and customer satisfaction are critical. Fast or real-time systems are needed to ensure proper responsiveness.
Regulators: Proper metrics can help you identify, analyze, and mitigate compliance risks.
Business Stakeholders: Better decision making is enhanced by good data and information. Good metrics and scorecards help create a transparent environment where key indicators are proactively measured and addressed. Proper metrics should escalate and inform the appropriate levels of management, improving decisions on where to put resources.
Medical device companies face ever increasing scrutiny from the FDA and other regulators. Customers demand quality and safety. The business requires efficient and effective use of resources. Without proactive and timely metrics, a company is blind to the health of its quality system. This can lead to disaster for the company or, even worse, its customers.
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