Webinar - Complaint Handling - Best Practices
Answered by - David Lim
We have to consider 360 degree views in whatever we do, for example one simple response could be used against the Company at some point. Whatever information we provide to patient or other Companies, we have to interpret it in a way that this could possibly lead to a future litigation against the Company. So, I think these days many Companies are becoming very cautious regarding complaints from patients and other competitors, so they try to minimize what they share with the public, therefore I think a Simple acknowledgement receipt is getting major trend.